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Creating a personal touch
Welcome to your second installment of how to achieve optimum customer retention within your food business. Before we get started with...


Chat Bots and how they can help you boost efficiency?
Here at the SME Centre of Excellence, we understand that running a business requires you to be as productive and effective as possible while minimising your overheads to create the optimum conditions to make maximum profits. This is an obvious and basic fact of doing business and one that many business owners are told at the beginning of their journey. Unless you’re in a tech business, you’ve probably never considered how a chatbot could support the development, efficiency a


Start improving your customer retention today!
Loyal customers are a lot more likely to buy more than new customers. This in turn is likely to lead to a higher stream of revenue in the...


Tips for invoicing
Did you know that almost half of all invoices are paid late? Gosh, we were quite shocked with that figure too. 50% – that’s a whole lot...


Why buy a virtual office?
About a virtual office? A physical office space can place a huge expense on your business and in some cases, a physical office space is...


The top 5 benefits of having a virtual office
Have you considered using a virtual office as a route to sustainable growth? Given the technology available to use these days, we can see...


An Introduction to the SME Centre Of Excellence
Welcome to the SME Centre of Excellence – a resource for businesses of any size, sector, or stage of their growth to access unrivaled bespoke support to help them start, survive, and thrive. With the North East being known around the world for hundreds of years for its innovation and ability to create and inspire whole industries, we realise the need to offer support and inspiration to up-and-coming businesses to ensure we continue to lead the way into the future. The aim of


Growing your business in 2022
Here at the SME Centre of Excellence, we have first hand experience of business of all sizes. In fact, most of our staff team are also...
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